Legal Notice

Last updated: October 24, 2025

These documents constitute the legally binding agreements between you and Maison Nemer regarding the use of the website www.maisonnemer.com, the purchase of products, and the processing of personal data. By using the Website or making a purchase, you agree to these Terms.

1. Terms of Service

1.1 General

  • Company: Maisonnemer

  • VAT/Registration Number: [insert]

  • Address: [insert]

  • Email: [insert]

  • All products are described with material, size, country of origin, and care instructions.

  • Delivery is made directly from the supplier via dropshipping.

1.2 Website Ownership

  • The Website is owned and operated by Maison Nemer.

  • Maison Nemer reserves the right to modify these Terms at any time without prior notice. Changes take effect upon publication on the Website.

1.3 Ordering and Payment

  • Payment is accepted via Visa, Mastercard, PayPal, and other international methods.

  • Prices are listed in [currency], including VAT, unless otherwise specified.

  • An order is considered accepted once the customer receives an order confirmation by email.

  • Payment must be made in full at the time of ordering.

1.4 Delivery

  • Estimated delivery times:

    • EU: 5–10 business days

    • USA/Canada: 10–20 business days

    • Australia: 10–25 business days

    • Japan: 10–15 business days

  • Shipping providers: DHL, FedEx, UPS, or equivalent

  • Customers can track shipments via a tracking number

  • Risk transfers to the customer upon delivery

  • Maison Nemer is not liable for delays caused by carriers, customs, or circumstances beyond control

1.5 Customs and Duties

  • Customers are responsible for import duties, VAT, and other fees in their country unless otherwise specified.

1.6 Liability and Warranty

  • Maison Nemer is not responsible for delays due to customs, transport conditions, or supplier errors.

  • Products comply with local safety and labeling requirements, but customers must ensure compliance in their country.

2. Return & Refund Policy

2.1 Right of Withdrawal

  • EU consumers have the right to withdraw from a purchase within 14 days of receipt.

  • USA, Canada, Australia, and Japan: 7–14 days depending on local law.

  • To exercise this right, use our return portal: https://maisonnemer.com/apps/parcelpanel-returns/

  • Items must be returned unused, unopened, and in their original packaging.

2.2 Return Procedure & Dropshipping

  • Return requests must go through the return portal or via email.

  • Do not send items directly to manufacturers or suppliers. Return addresses vary based on the product’s origin.

  • Trackable shipping is recommended. Maison Nemer is not liable for lost returns.

2.3 Return Costs

  • Customers cover return shipping unless the item is defective, incorrectly delivered, or an error on our part.

  • Customs fees already paid are not refundable.

2.4 Refunds

  • Once received and inspected, refunds are issued to the original payment method within 5–14 business days.

  • Shipping costs are non-refundable unless the error is ours.

  • For low-value items or impractical returns, Maison Nemer may issue partial or full refunds without return.

2.5 Complaints & Defective Items

  • Defective, damaged, or incorrect items must be reported within 14 days with photo evidence to costumercarenemer@gmail.com.

  • Solutions may include replacement, delivery of a new product, or partial/full refund.

  • Complaints are handled under the Danish Sale of Goods Act.

2.6 Non-Refundable Items

  • Gift cards

  • Customized or personalized products

  • Sale items (unless defective or incorrect)

3. Privacy Policy

3.1 Data Collection

  • Personal data collected: name, address, email, phone, payment information

  • Purpose: order processing, delivery, customer service, marketing (with consent)

3.2 Data Storage & Security

  • Data is stored securely in encrypted databases with SSL certificates.

  • Access is limited to employees who require it for processing orders.

3.3 Data Sharing

  • Data is shared with suppliers and shipping providers to fulfill orders only.

  • Data may be shared if required by law (customs, taxes, legal obligations).

3.4 Customer Rights

  • Customers may access, correct, or delete personal data per GDPR.

  • Customers can withdraw marketing consent at any time.

3.5 Cookies & Tracking

  • Cookies are used to improve user experience, track orders, and for marketing analysis.

  • Customers must consent to cookies upon first visit.

3.6 Complaints

  • Complaints about data processing can be submitted to:
    Danish Data Protection Agency (Datatilsynet)
    Carl Jacobsens Vej 35, 2500 Valby, Denmark
    Email: dt@datatilsynet.dk
    Website: www.datatilsynet.dk

4. General Legal Clauses

4.1 Intellectual Property

  • All Website content is owned by Maison Nemer or licensors and protected by copyright and trademark laws.

  • No content may be reproduced or exploited commercially without prior consent.

4.2 Limitation of Liability

  • Maison Nemer disclaims liability for indirect, incidental, or consequential damages.

  • Total liability is limited to the purchase price of the specific product.

4.3 Force Majeure

  • Maison Nemer is not liable for failure to fulfill obligations due to circumstances beyond control (e.g., disasters, war, strikes, transport disruptions).

4.4 Governing Law & Jurisdiction

  • These Terms are governed by Danish law.

  • Disputes are submitted to the courts of Denmark, with Copenhagen City Court as first instance.

4.5 Changes to Policies

  • Maison Nemer may update these policies without prior notice. The current version is always on www.maisonnemer.com.

5. Contact Information

Maison Nemer
📧 Email: costumercarenemer@gmail.com
🌐 Website: www.maisonnemer.com
CVR No.: 32683703