Terms & Conditions

Last updated: October 24, 2025

These Terms of Service constitute a legally binding agreement between you and Maison Nemer regarding the use of the website www.maisonnemer.com and the products offered on it.

By accessing or making a purchase through the Website, you agree to be bound by these Terms. If you do not agree to the Terms, please refrain from using the Website.

1. General Provisions

1.1 General

  • Company: Maisonnemer

  • VAT/Registration Number: 32683703

  • Address: Denmark

  • Email: costumercarenemer@gmail.com

  • All products are described with material, size, country of origin, and care instructions.

  • Delivery is made directly from the supplier via dropshipping.

1.2 Website Ownership

  • The Website is owned and operated by Maison Nemer.

  • We reserve the right to modify, update, or revise these Terms at any time without prior notice.

  • Any changes take effect upon publication on the Website. It is the customer’s responsibility to stay informed of the applicable Terms.

1.3 Ordering and Payment

  • Payment is accepted via Visa, Mastercard, PayPal, and other international payment methods.

  • Prices are listed based on your location, including VAT, unless otherwise specified.

  • An order is considered accepted once the customer has received an order confirmation by email.

  • Payment must be made in full at the time of ordering using the payment methods specified on the Website.

  • We reserve the right to cancel an order in the event of payment errors, stock issues, or suspected fraud.

1.4 Delivery

  • Estimated delivery times:

    • EU: 5–10 business days

    • USA/Canada: 10–20 business days

    • Australia: 10–25 business days

    • Japan: 10–15 business days

  • Shipping providers: DHL, FedEx, UPS, or equivalent

  • Customers can track shipments via a tracking number.

  • Risk transfers to the customer upon delivery.

  • Delivery times are indicative only. Maison Nemer is not liable for delays caused by carriers, customs authorities, or circumstances beyond our control.

1.5 Customs and Duties

  • Customers are responsible for any customs duties, VAT, and import fees imposed in their country, unless otherwise specified.

1.6 Liability and Warranty

  • Maison Nemer is not responsible for delays caused by customs inspections, transport conditions, or supplier errors.

  • Products comply with local safety and labeling requirements, but customers are responsible for compliance in their country if required.

2. Products and Prices

  • All prices listed on the Website are in EURO and do not necessarily include customs duties, taxes, or import fees that may be imposed in the recipient’s country.

  • We reserve the right to change prices, promotions, and product availability without prior notice.

  • We strive to display products as accurately as possible, but cannot guarantee that colors, materials, or sizes will be displayed with complete accuracy on your device.

3. Returns and Refunds

  • The right of withdrawal, return, and refund terms are governed by our Return and Refund Policy, which forms an integral part of these Terms.

  • The policy can always be found at: www.maisonnemer.com/refund-policy

4. Intellectual Property Rights

  • All content on the Website, including text, images, logos, graphics, designs, audio, video, and software, is the property of Maison Nemer or its licensors and is protected by copyright and trademark laws.

  • No part of the Website may be copied, reproduced, distributed, or commercially exploited without prior written consent.

5. Limitation of Liability

  • To the fullest extent permitted by law, Maison Nemer disclaims any liability for indirect, incidental, or consequential damages, including loss of profit, data, or goodwill, resulting from the use of the Website or products purchased through it.

  • Our total liability to the customer is limited to the amount paid for the specific product in question.

6. Force Majeure

  • Maison Nemer shall not be liable for any failure to fulfill its obligations when such failure is due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, pandemics, strikes, technical failures, or transportation disruptions.

7. Governing Law and Jurisdiction

  • These Terms are governed by and shall be interpreted in accordance with Danish law, regardless of the customer’s place of purchase.

  • Any disputes arising in connection with these Terms shall be submitted to the courts of Denmark, with the Copenhagen City Court as the court of first instance, unless otherwise required by mandatory law.

8. Contact Information

For any questions regarding these Terms, please contact us at:

Maison Nemer
📧 Email: costumercarenemer@gmail.com
🌐 Website: www.maisonnemer.com
CVR No.: 32683703