This Delivery Policy describes how Maison Nemer handles the shipping, delivery, and receipt of goods ordered via the website www.maisonnemer.com

By placing an order, you accept this Policy as an integral part of our Terms of Service.

1. Delivery Areas

1.1. Maison Nemer offers international delivery to most countries worldwide.
1.2. Certain countries or regions may be excluded from delivery due to customs restrictions, logistical limitations, or sanctions. In such cases, we will contact the customer directly to find an alternative solution or cancel the order with a full refund.

2. Delivery Times

2.1. The estimated delivery time is between 14 and 21 business days from the date of dispatch, depending on the recipient’s location and customs processing.
2.2. Delivery times are indicative and may vary due to circumstances beyond our control, including but not limited to transport delays, weather conditions, or customs inspections.
2.3. Maison Nemer cannot be held liable for delays caused by third-party carriers or authorities.

3. Order Processing

3.1. Orders are typically processed within 1–3 business days after payment has been received.
3.2. Customers will receive an order confirmation email immediately after placing an order and a shipping confirmation email with a tracking number once the order has been dispatched.
3.3. For orders containing multiple products, items may be shipped separately depending on stock availability and supplier location.

4. Shipping Costs

4.1. Shipping costs are calculated and displayed at checkout before payment is completed.
4.2. During certain promotional periods, we may offer free shipping, which will be clearly stated on the Website.
4.3. Any customs duties or import taxes imposed by the recipient’s country are the customer’s responsibility. These costs are non-refundable by Maison Nemer.

5. Receipt of Goods

5.1. It is the customer’s responsibility to provide a correct and complete delivery address when placing an order. Maison Nemer assumes no responsibility for delays or losses caused by incorrect address details.
5.2. If delivery cannot be completed due to reasons attributable to the customer (e.g., failure to collect the package or incorrect address), the package may be returned to us. In such cases, the customer may be charged for reshipping costs.

6. Missing or Damaged Items

6.1. Customers must inspect their delivery upon receipt.
6.2. Any missing, incorrect, or damaged items must be reported in writing to costumercarenemer@gmail.com within 7 days of receipt.
6.3. Maison Nemer will then investigate the issue and, if applicable, offer a replacement, refund, or another reasonable solution.

7. Ownership and Risk

7.1. Ownership of purchased goods transfers to the customer once full payment has been received.
7.2. The risk of loss or damage to the goods passes to the customer at the time of delivery.

8. Changes to This Policy

Maison Nemer reserves the right to amend this Delivery Policy without prior notice. The current version is always available at www.maisonnemer.com.

9. Contact Information

For any questions regarding shipping or delivery, please contact us at:

Maison Nemer
📧 Email: costumercarenemer@gmail.com
🌐 Website: www.maisonnemer.com
CVR No.: 32683703